{"id":22,"count":10,"description":"The Troubleshooting section covers the most common technical issues organisers and attendees encounter on Canapii \u2014 including login problems, audio and video issues, display errors, password resets and MFA code delivery. Each article includes step-by-step fixes. If you are experiencing a live event issue and need immediate help, do not wait \u2014 contact Canapii's 24\/7 support team directly at info@canapii.com or +44 118 228 1385. We are the only event platform with genuine round-the-clock human support.\r\n<br><b>Start with:<\/b> Where to find technical support pre, live and post event","link":"https:\/\/knowledge-base.canapii.com\/index.php\/docs-category\/troubleshooting\/","name":"Troubleshooting","slug":"troubleshooting","taxonomy":"doc_category","parent":0,"meta":[],"doc_category_order":"16","thumbnail":null,"handbookthumbnail":null,"subcategories_count":0,"total_docs_count":10,"last_updated_time":"March 24, 2026","knowledge_base":[],"knowledge_base_ids":[],"_links":{"self":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category"}],"about":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/taxonomies\/doc_category"}],"wp:post_type":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs?doc_category=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}