{"id":22,"count":10,"description":"The Troubleshooting section covers the most common technical issues organisers and attendees encounter on Canapii - including login problems, audio and video issues, display errors, password resets and MFA code delivery. Each article includes step-by-step fixes. If you are experiencing a live event issue and need immediate help, do not wait - contact Canapii's 24\/7 support team directly at info@canapii.com. We are the only event platform with genuine round-the-clock human support.\r\n<br><b>Start with:<\/b> Where to find technical support pre, live and post event","link":"https:\/\/knowledge-base.canapii.com\/index.php\/docs-category\/troubleshooting\/","name":"Troubleshooting","slug":"troubleshooting","taxonomy":"doc_category","parent":0,"meta":[],"doc_category_order":"44","thumbnail":null,"handbookthumbnail":null,"subcategories_count":0,"total_docs_count":10,"last_updated_time":"March 24, 2026","knowledge_base":[],"knowledge_base_ids":[],"_links":{"self":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category"}],"about":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/taxonomies\/doc_category"}],"wp:post_type":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs?doc_category=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}