{"id":1257,"date":"2026-06-11T13:52:12","date_gmt":"2026-06-11T13:52:12","guid":{"rendered":"https:\/\/knowledge-base.canapii.com\/?post_type=docs&#038;p=1257"},"modified":"2026-06-11T14:31:43","modified_gmt":"2026-06-11T14:31:43","password":"","slug":"how-do-i-use-the-message-centre-on-canapii","status":"publish","type":"docs","link":"https:\/\/knowledge-base.canapii.com\/index.php\/docs\/how-do-i-use-the-message-centre-on-canapii\/","title":{"rendered":"How do I use the message centre on Canapii?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Direct answer:<\/strong> The Canapii message centre is an in-platform messaging tool that allows attendees to send direct messages to each other and to event staff. It is separate from the session chat and is available throughout the event. Organisers can monitor and manage message activity from the Event Console.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who this is for:<\/strong> Organisers and attendees needing direct in-platform communication<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Time to complete:<\/strong> No setup required, available by default<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The message centre gives attendees a private communication channel within the event platform without needing to use external messaging tools. Attendees can start direct conversations with other attendees they have connected with, send messages to sponsor representatives and contact the event support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Organisers can monitor message centre activity and manage communications from the Event Console Communications section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Is the message centre the same as the session chat on Canapii?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. The session chat is a public comment stream within a specific session. The message centre is a private direct messaging tool available across the whole event platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can attendees message any other attendee on Canapii?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Messaging permissions can be controlled by the organiser. Attendee type restrictions can be applied to limit who can message whom.<\/p>\n\n\n\n<div style=\"background: #eef4ff;border-left: 4px solid #3b82f6;padding: 12px 16px;margin: 16px 0;border-radius: 4px\"><strong>Need help with the message centre?<\/strong>\n<p>Contact Canapii&#8217;s 24\/7 support team at info@canapii.com.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Last updated: June 2026<\/em><\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Is the message centre the same as the session chat on Canapii?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. The session chat is a public comment stream within a specific session. The message centre is a private direct messaging tool available across the whole event platform.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can attendees message any other attendee on Canapii?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Messaging permissions can be controlled by the organiser. Attendee type restrictions can be applied to limit who can message whom.\"\n      }\n    }\n  ]\n}\n<\/script>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Direct answer: The Canapii message centre is an in-platform messaging tool that allows attendees to send direct messages to each other and to event staff. It is separate from the session chat and is available throughout the event. Organisers can monitor and manage message activity from the Event Console. Who this is for: Organisers and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"doc_category":[9],"doc_tag":[],"class_list":["post-1257","docs","type-docs","status-publish","hentry","doc_category-communications"],"year_month":"2026-06","word_count":303,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Canapii","author_nicename":"Canapii","author_url":"https:\/\/knowledge-base.canapii.com\/index.php\/author\/administrator\/"},"doc_category_info":[{"term_name":"Communications","term_url":"https:\/\/knowledge-base.canapii.com\/index.php\/docs-category\/communications\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/1257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/comments?post=1257"}],"version-history":[{"count":2,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/1257\/revisions"}],"predecessor-version":[{"id":1470,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/docs\/1257\/revisions\/1470"}],"wp:attachment":[{"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/media?parent=1257"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=1257"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/knowledge-base.canapii.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=1257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}