{"id":511,"date":"2024-04-03T08:15:16","date_gmt":"2024-04-03T08:15:16","guid":{"rendered":"https:\/\/knowledge-base.canapii.com\/\/index.php\/docs\/canapii-support-help-and-faq-email\/"},"modified":"2026-05-29T05:15:58","modified_gmt":"2026-05-29T05:15:58","password":"","slug":"canapii-support-help-and-faq-email","status":"publish","type":"docs","link":"https:\/\/knowledge-base.canapii.com\/index.php\/docs\/canapii-support-help-and-faq-email\/","title":{"rendered":"Canapii Support: Help and FAQ email"},"content":{"rendered":"<h3 style=\"font-size: 1.05em;margin-top: 10px;margin-bottom: 4px\">Help email\u00a0<\/h3>\n<ul>\n<li>If Canapii Support is enabled for non-professional events, all Help emails goes to <a aria-label=\"Link help@canapii.com\" href=\"mailto:help@canapii.com\" rel=\"noopener noreferrer\" target=\"_blank\">help@canapii.com<\/a>.\u00a0<\/li>\n<li>If disabled, Help emails will be sent to Session admins under Session settings.\u00a0<\/li>\n<li>If Session admins are empty, all Help emails will be sent to Event admins by default.<\/li>\n<\/ul>\n<h3 style=\"font-size: 1.05em;margin-top: 10px;margin-bottom: 4px\">FAQ email\u00a0<\/h3>\n<ul>\n<li>If Canapii Support is enabled for non-professional events, all FAQ emails goes to <a aria-label=\"Link help@canapii.com\" href=\"mailto:help@canapii.com\" rel=\"noopener noreferrer\" target=\"_blank\">help@canapii.com<\/a>.\u00a0<\/li>\n<li>If disabled, FAQ emails will be sent to FAQ admins under FAQ settings.\u00a0<\/li>\n<li>If FAQ admins are empty, all FAQ emails will be sent to Event admins by default.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Help email\u00a0 If Canapii Support is enabled for non-professional events, all Help emails goes to help@canapii.com.\u00a0 If disabled, Help emails will be sent to Session admins under Session settings.\u00a0 If Session admins are empty, all Help emails will be sent to Event admins by default. FAQ email\u00a0 If Canapii Support is enabled for non-professional events, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_crdt_document":"{\"document\":\"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