Can my team receive help emails from our attendees?

Yes! A great way to do this is to take advantage of our FAQ admin functionality.

Author photo  Hugh M
  Last updated January 13 2022

Navigate to your event Console and select the FAQ tab on your Console sidebar.

Here is where you can edit and create FAQs for your attendees to find on the FAQs page of your event, or add attendees as FAQs admins (preferably someone from your team that you want to be notified of when an attendee has a question).

The attendee(s) designated as FAQs admin(s) will receive an email whenever someone submits a question in the message box located at the bottom of your FAQs event page. The message will include the following information:

  • Subject line: help support
  • Event: event name
  • Question: message typed into the help box
  • Date Created: date and time that the message was created
  • Created by: name of the person asking the question
  • Link: a hyperlink that will take you to a private one-on-one chat within the event's personal chat section, allowing admins to directly communicate with the attendee instantly. 

Try this out with a test question to make sure you and your team are familiar with the quickest way to answer your attendees' questions!

Note: if no FAQs admins are selected, your attendee's message will be sent to Canapii's help inbox. Response times will vary so it is in your best interest to assign an FAQ admin to quickly answer an attendee's question. If you do not know the answer to the question that was asked you can always forward it to us at

To add new FAQs admins click on FAQ admins and then add. You can add or remove FAQ admins at any time.

You can also customize your FAQs event page by clicking on Page Settings. There, you will be able to add a banner image, a title, and a custom message for your attendees.