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How to adjust video quality

Our tips on how you can adjust the video quality for live sessions

Author photo  Meryl G
  Last updated January 14 2022

If your video is frequently buffering or lagging behind, you may be suffering from a poor or spotty wifi/internet connection. In these cases, we suggest that you adjust the video quality as per the next steps. 

Note: An internet speed of at least 25 Mbps is recommended for high quality streaming. 

Adjusting the video quality

You can adjust the video quality by clicking the gear icon in the lower right corner of the video and choosing your preferred quality from the list of available options     
Generally, the smaller the number, the lower the quality of the video (and the easiest to play back). If you're having trouble with your connection, try adjusting the quality down. 

If you're having trouble viewing small details in the video because the image is low quality, you can also choose a higher frame rate from the list instead. 

For an optimal user experience, we advise that users join from either a Chrome based browser or Microsoft edge browser. Although Firefox & Safari work, they aren't fully compatible with Canapii. 

Should you continue to experience difficulties, we also suggest that you try signing in and joining the event again from incognito mode.