How to get a custom web domain for my event

Author photo  Hugh M
  Last updated January 13 2022

Currently, this upgrade option is not available on the free version of our platform. Get in touch with us at to learn more about our subscription and professional platform offerings.

To generate your custom web domain you need to follow the steps below. During this process, you will be accompanied by your assigned project manager and our engineering team.  

Web domain set-up

Point your chosen web domain to our server (server details will be provided by your dedicated account manager after the domain or sub-domain to be used has been defined). 

SSL Certificate

For us to generate the SSL certificate, you need to complete the AWS validation of your domain. The Canapii team will share the information below in order for you to finish the set-up:

    1. Domain name:
    2. Record Name:
    3. Record Type: 
    4. Record Value: 

Please be aware that it is crucial to complete the previous steps, or our team won't be able to configure the new URL.

If using a GoDaddy domain this guide will tell you more information. 


Email domain set-up

To be able to use a customized e-mail address you'd need to allow Canapii to send e-mails on your behalf. Please follow the next steps to complete your e-mail validation:
  1. Confirm the e-mail address you would like to use. Be aware that you need to have access to the e-mail domain set-up.
  2. Complete your e-mail validation. This might be done through a DNS entry or an AWS link sent to your chosen e-mail address.
  3. Once the e-mail verification is finished you'd have to validate the domain and generate/verify the DKIM domain entry. The Canapii team will share the DNS entries needed to complete this step. 
  4. Notify the Canapii team when the DKIM domain entry has been set up, then, our technical team will proceed with the final configurations internally.