Troubleshooting

Find solutions to common issues and get guidance on resolving technical difficulties with your event platform.

• Logging into Canapii without a password
• How to reset your password
• Trouble receiving verification code
• Trouble receiving MFA sms code
• "Event not found" message
• Troubleshooting tips for display errors
• How to adjust video quality
• White screens & 404 error messages
• Audio and video settings for meetings and live breakout sessions
• Where to find technical support pre, live & post event