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Find guides, tutorials, and answers for running events on Canapii.
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Getting Started
Canapii is an award-winning event management platform for virtual and in-person events. This Getting Started section covers everything a new event organiser needs to go from account creation to a live event — including how to set up your Master Console, choose your event mode, configure registration, enable the mobile app and access real-time analytics. Whether you are setting up your first event or onboarding a new team member, start here. If you need help at any point, Canapii's 24/7 human support team is available any time at info@canapii.com.
Start with: How to create an event with Canapii
Design
The Design section covers everything you need to make your Canapii event look and feel exactly on-brand. Topics include customising branding, colours and banners, building your event microsite, configuring your menu navigation, setting up tabbed content pages and adding a welcome video. Most design changes can be made and previewed in real time from your event Console without affecting your live event. Start with "Branding and customising your event" if you are setting up a new event for the first time.
Start with: Branding and customising your event
People
The People section covers the full attendee and registration lifecycle on Canapii — from creating ticket types and building your registration experience, to managing attendees, setting up RSVP flows and controlling admin access. Whether you are running a free public event, a ticketed conference or an invite-only executive gathering, this section explains how to configure exactly the right registration journey for your audience. Includes guidance on custom fields, attendee types, proxy registration and segmentation.
Start with: How to build and edit the registration experience
Communications
The Communications section covers every tool Canapii provides for reaching your attendees before, during and after your event. Topics include setting up the campaign tool for email marketing, verifying your email domain, using the message centre for in-platform attendee communications, configuring push notifications and customising your event's FAQ page. Effective communication is one of the biggest drivers of attendee engagement — this section shows you how to use every channel available on Canapii.
Start with: How to use the campaign tool
Content
The Content section covers everything related to sessions, speakers, video, polls and interactive content on Canapii. With 44 articles covering live streams, video on demand, live breakout sessions, Simulive content, speaker profiles, playlists, breakout rooms, gamification polls and more, this is the most comprehensive section of the knowledge base. If you are setting up sessions for the first time, start with "Sessions and how to create them" before exploring the more advanced options.
Start with: Sessions and how to create them
Networking
The Networking section covers all the ways attendees can connect, communicate and meet on Canapii — including chat groups, 1:1 and group video meetings, AI-powered matchmaking, meeting timeslots and notification settings. Networking is one of the most valued parts of any event experience. Canapii's networking tools work across virtual, hybrid and in-person formats so that every attendee — wherever they are joining from — can connect with the right people.
Start with: What is a meeting?
Sponsors
The Sponsors section covers everything needed to set up, manage and measure sponsor zones on Canapii. Topics include building sponsor zones, tiering sponsors, adding chat rooms, configuring sponsor analytics, managing lead retrieval and setting up sponsor admin access. Canapii's sponsor zones give exhibitors a fully branded, interactive space within your event — complete with real-time lead capture and attendee engagement data.
Start with: How to add sponsors to an event
Onsite
The Onsite section covers Canapii's full suite of in-person event tools — including badge printing kiosks, QR code scanning, the on-site control panel, floor plans, venue management, meeting and session management for in-person attendees, and hotel and flight information management. Canapii is one of the only platforms that integrates virtual and onsite technology in a single system, eliminating the need for third-party check-in vendors. Start here if you are planning an in-person or hybrid event.
Start with: What are Canapii's in-person capabilities?
Community
The Community section covers Canapii's attendee engagement and social features — including the community gallery, gamification and leaderboards, and event certification. These tools are designed to increase participation, reward engagement and create a sense of community among your attendees during and beyond the event. Gamification in particular is one of the most effective tools for driving session attendance, networking activity and sponsor booth visits.
Start with: What is gamification?
Tools
The Tools section covers Canapii's integrations, translation features and custom domain options. Canapii integrates with Stripe, Zoom, Slack, Microsoft Teams, Cisco Webex, Marketo, Interprefy, Snapbar and more. The Translations sub-section covers Canapii's AI-powered live translation, translated closed captions and multi-language event setup — one of the platform's most unique and powerful features, supporting over 51 languages. Start here if you need to connect a third-party tool or run a multilingual event.
Start with: How to integrate Zoom into your platform
Analytics
The Analytics section covers all the data and reporting available to event organisers on Canapii — including session engagement, attendee activity, sponsor ROI, poll responses and event-level performance metrics. All analytics are updated in real time from your event Console and can be exported for reporting. Two core articles cover what analytics are available and how to access and interpret your event data.
Start with: What event analytics are available?
Viewing your event
Access and navigate your event’s live content, agenda, sessions, and attendee interactions on the Canapii app.
FAQs
The FAQs section covers the most commonly asked questions about Canapii across six topic areas: general platform questions, sessions, networking, sponsors, registration and pricing. This section also includes Canapii's Terms and Conditions and Privacy Policy. If you cannot find an answer here, Canapii's 24/7 human support team is available at any time — not a chatbot, not a ticketing queue, a real person who knows your event.
Start with: Frequently asked questions
Troubleshooting
The Troubleshooting section covers the most common technical issues organisers and attendees encounter on Canapii — including login problems, audio and video issues, display errors, password resets and MFA code delivery. Each article includes step-by-step fixes. If you are experiencing a live event issue and need immediate help, do not wait — contact Canapii's 24/7 support team directly at info@canapii.com or +44 118 228 1385. We are the only event platform with genuine round-the-clock human support.
Start with: Where to find technical support pre, live and post event
Pricing
A quick guide on understanding Canapii's pricing model.
Still need help?
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