Event admins can customize the welcome emails attendees receive once they register with certain tickets. These are referred to as 'confirmation emails' within Canapii
 | Hugh M Last updated November 25 2022 |
Custom welcome emails
Custom emails are linked to specific tickets. In order to use this feature you must have at least one ticket created for your event.
- Navigate to your registration tab of the event Console side bar and select the ticket tab.
- Select the ticket that you would like to add a custom welcome email to.
- Click enable custom email.
Next you should see a boiler plate welcome email appear below your ticket information called ticket welcome email. Here you are able to upload a custom banner, edit the copy of your welcome email and also include any custom attachments.
Note: If you do not enable a custom email for a ticket, attendees will receive the default confirmation email. This is found in the registration section under the confirmation email tab.
Using placeholder codes to personalize your welcome emails:
You can use the following markdown codes in your welcome emails to pull relative information from both your attendees' profile and event information:
| Placeholder code | Result |
| {event} | Pulls the full name of the event |
| {firstname} | Pulls the first name of the user |
| {lastname} | Pulls the last name of the user |
| {email} | Pulls the user's email address |
| {attendeeQR} | Pulls the attendee QR code |
| {checkinDate}{checkoutDate} | Check in/out dates for hotels |
| {arrival_time} {departing_time} | Arrival and departure dates for hotels |
Custom registration attributes
If you would like to customize what registration questions are asked for different tickets you can scroll down to the bottom of a ticket's page and enable, disable, or reset basic and custom attributes.
- The default status column tells your whether the attribute is included in all tickets by default.
- The ticket status column will tell you whether the attribute is enabled or disabled for this specific ticket.