Customizing your events FAQ page

Navigate to the 'FAQ' tab in the sidebar of your event Console.

Glenn L   Last updated July 07, 2025

FAQs are one of the most useful features as they address common questions and enhance the user experience by providing clear and accessible information. 

Canapii provides a set of pre-loaded, generic FAQs to help users navigate their event journey. However, you have full control. You can:

• Add your FAQs

• Remove any pre-existing ones

• Sort the order of FAQs using the sort icons on the right-hand side of each item

Users can also update the FAQ details and subheading by clicking the Update button or target specific FAQs to be visible to specific attendee types. 

FAQ Subheadings

Organize your frequently asked questions by adding subheadings. Subheadings will help you categorize your questions and make it easier for your attendees to find the information they need.

FAQ Admins 

If you add an admin to your FAQs page, they’ll receive an email notification if any of your attendees have questions. This notification will allow them to respond to the attendees via chat or email. If there are no admins added, the questions will go to Canapii’s support team via email – response time may vary.

Help Box

If attendees have questions that aren't answered in your FAQ list, they can use the FAQ Help Box to type in their message or inquiry.

By default, the Help Box appears above the FAQs list, but you can change its position by adjusting the settings under Page Settings.

Submitted questions are sent via email to the FAQ Admins or Canapii Support Team. You can also view them directly in your console by navigating to: Communications > Message Center > Tech Support & FAQs > Messages