Navigate to the 'FAQ' tab in the sidebar of your event Console.
 | Merci A Last updated March 25, 2025 |
FAQs is one of the most useful feature as it addresses common questions and enhances the user experience by providing clear and accessible information.
With this feature, Canapii has added some generic FAQs to help users navigate their event experience however you can always add more, or remove the pre-existing ones by selecting the Create button and sort the order in which they are displayed by using the sort icons located to the right of each FAQ.
Users can also update the FAQ details and subheading by clicking the Update button or target specific FAQs to be visible to specific attendee types.
FAQ Subheadings
Organize your frequently asked questions by adding subheadings. Subheadings will help you categorize your questions and make it easier for your attendees to find the information they need.
FAQ Admins
If you add an admin to your FAQs page, they’ll receive an email notification if any of your attendees have questions. This notification will allow them to respond to the attendees via chat or email. If there are no admins added, the questions will go to Canapii’s support team via email – response time may vary.
Tip: To show the FAQ page on your event page or mobile app, ensure that the FAQ page is enabled under Design > General Settings > Page > Access