If your sessions have hosts or speakers, you must ensure that they're also set as 'session admins'.
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Geri G
Last updated November 8 2022 |
Setting session admins enables the speakers to communicate within a private chat during a live session, away from public view. Additionally, session admins will also have the option to receive help & support emails which come through during live sessions!
Adding session admins:
Go in to Sessions (step 2) & then select Settings.
Underneath Session admins, input the email addresses for each speaker (ensure that each speaker is added on a new line).
Help & support:
To manage this, please reach out to Canapii to enable or disable Canapii support.
Once the session admins have been set, the organizer can control whether these individuals receive help & support requests during live sessions by selecting disable. If this option is left as enabled it means that the help & support emails will come through to Canapii instead of the mentioned session admins.