Steps on how to verify the email domain of your preferred sender email for confirmation emails and Canapii's campaign tool
 | Meryl G Last updated February 16 2022 |
You can elect to verify a custom email address to send out confirmation emails and campaign blasts from Canapii's campaign tool. You will need to complete all three verification steps in order to fully authenticate a custom email sender address.
Warning: Failure to complete any one of the three steps may result in your emails being sent to your recipient's spam or junk folders by default.
Adding a custom sender email
Email addresses added on this section can be selected as a sender on the confirmation emails. and can also easily be added as a custom sender in the Campaign tool.
To add a custom email, navigate to the General Settings under Design. Go to Features & Networking then scroll down to the Sender emails section.
Verify OTP code
Click on Add sender and set the name and email address. A 6 digit OTP code is sent to the email address. Verify the email by adding the OTP code.
Verify SES
Once you have verified OTP, you will receive an email from info@canapii.com with an SES link. Simply select the link included in that email to complete verification of SES and gain your DKIM entries that you will need to finish verification of this sender email address.
Verify DKIM
Navigate back to the Senders in the General Settings, Features & Networking. You may notice that the "DKIM Verified" is listed as No. This means you still need to configure DKIM tokens within your DNS provider to fully authenticate this email. Select the email address that you have just added as a sender to view the DKIM tokens.
Once the email address is added you can click on Set as Default, to make it the default sender in your email communications.
Note: The exact steps on adding the DKIM records depends on the DNS provider you are using. For references on setting up Easy DKIM see instructions here.
Adding custom sender in campaign tool
To add a custom sender address within the Campaign tool, first navigate and select the campaigns tab in the left hand side bar of your event Console. Then select the senders > create > enter the sender name and email address and select save.
Verify OTP code
After adding the desired sender email under senders, you will need to fetch the 6 digit OTP code that is sent to the email address you added. Once this code is verified you will need to verify SES.
Verify SES
Once you have verified OTP, you will receive an email from info@canapii.com with an SES link. Simply select the link included in that email to complete verification of SES and gain your DKIM entries that you will need to finish verification of this sender email address.
Verify DKIM
Once you select the SES link you will be redirected to your master Console. Navigate back to the campaign tool, and select the senders button > select the email address that you have just added as a sender. You may notice that the "DKIM Verified" enter is listed as false. This means you still need to configure DKIM tokens within your DNS provider to fully authenticate this email.
For references on setting up Easy DKIM see instructions here.