When support requests come through during a session or event homepage interactive bar, the Canapii message center allows admins to respond directly via the platform.
Event admins are able to respond to messages and support requests directly through the Canapii platform. Follow these steps to find out more:
- First, ensure that the administrator who will be managing the help center is given the correct administration rights. To check this:
Admins > Select the admins name > Within the Components access control page, ensure that message center is marked as Yes.
If the status is No, this means that the admin is restricted from being able to respond. Please amend accordingly.
- Within Communication, you'll find the Message Center tab. During an event this is the hub which enables you to respond directly to help messages sent from the FAQ and the Session Help. Here you'll find the two tabs which will help you to identify & respond effectively to the requests that come through.
- During a live session, you'll find a log of each message that comes through. Simply click onto the message and select reply. The response will automatically pull through & become visible within the live session.
- You'll also find other details within the Message center like who has left the request & the date/time that it was created. Additionally, you'll also see information around whether the request has been responded to or whether it's yet to be actioned.