When support requests come through during a session, the Canapii message center allows you to respond directly via the platform.
 | Geri G Last updated April 21 2022 |
Event admins are able to respond to messages and support requests directly through the Canapii platform. Follow these steps to find out more:
* Firstly ensure that the administrator whom will be managing the help center is given the correct administration rights. To check this:
Admins > Select the admins name > Within the Components access control page, ensure that message center is marked as Yes.
If the status is No, this means that the admin is restricted from being able to respond. Please amend accordingly.
* Within Step 2, you'll find the Message Center tab. During a session this is the hub which enables you to respond directly to FAQ's as-well-as Help & Support requests. Here you'll find the two tabs which will help you to identify & respond effectively to the requests that come through.
* During a live session, you'll find a log of each message that comes through. Simply click onto the message and select reply. The response will automatically pull through & become visible within the live session.
* You'll also find detail within the Message center about who has left the request & the date/time that it was created. Additionally, you'll also see information around whether the request has been responded to or whether it's yet to be actioned.