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 | Geri G Last updated January 2 2024 |
Canapii now enables users to push out notifications directly through the platform. Firstly select Notifications under the Communications of the Console side bar. Here you'll have the option to create a new notification.
To create a new notification, select create and work your way through the options:
Banner: This is optional but if you do upload an image, ensure that it's in landscape mode & uploaded in 600x100 pixels.
Message: Enter the notification message here.
Notification Type
Show as a pop-up: The notification will appear as an on screen pop-up during the 'live' event.
Announcement banner: The notification will appear as a text only banner at the top of the home page screen.
Push notification: Notifications will appear on homescreen when users are outside of the mobile app.
Email notification: The notification will be received as an email.
SMS: Notification will be received as a text message when mobile number is listed.
Send to: You have the option to send to all attendees, session attendees, selected or custom attendees - select accordingly.
Re-direct URL (platform): Allows you to add an in-app (Canapii) URL. When a notification is clicked, attendee is redirected to the URL within the Canapii app.
Send later: If you wish to schedule the notification for a later time, you can do so here.
If the notification is scheduled to a later date/time, the notification will send in accordance to the event time zone & not the attendees set preferences.
Notification history
Chat notifications will show up in notification history on both the mobile app and the desktop app.
When a user receives a message they will receive a push notification that can also be seen on the notification page/popup.
When there is an unread chat there will be a red icon with a number next to the chat icon similar to notifications.
When an event is live and the user has received a new message, a notification indicator will show in the homepage. This will only show for new messages in live events.