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Canapii Knowledge Base

Getting Started

7
  • How to create an event with Canapii
  • What is the Master Console?
  • Virtual vs In-person event settings
  • Using Google, Facebook, Apple or LinkedIn to access Canapii
  • Why Hybrid? In-person and virtual event management
  • Organizational Analytics
  • Event Mobile App

Design

12
  • General Settings
    • How to Duplicate Events
    • How to Enable Event Features & Networking
    • Menu Bar Customization
    • Reporting Settings
    • How to change an Events Settings
    • Event mode & attendance
    • How to view your event page
    • Branding and customizing your event
    • Banners and page descriptions
  • Microsite
    • Building microsites
  • Welcome Video
    • Adding a welcome video to your event
  • Tabbed Contents
    • Tabbed Contents

People

24
  • Registration
    • Creating custom registration fields
    • Proxy registration
    • Custom welcome emails & registration questions
    • Setting a default language as part of event ticketing
    • Creating event tickets or attendee types first?
    • Sharing ticket links with attendees
    • Invite codes
    • Show personalized data across your event platform
    • Do I need to create both tickets and attendee types?
    • Custom Attributes
    • How to build and edit the registration experience
    • What are tickets and how to create one?
    • How to restrict event tickets to certain emails or domains
  • Attendees
    • Understanding more about attendee activity
    • Where to find registered attendees
    • How to find specific attendees or groups
    • Importing attendees into an event
    • Attendee types
  • RSVP
    • RSVP Management
  • Nominations
    • Using a ‘nominations’ approach for attendee registration
  • Admins
    • Is there an admin limit for events?
    • Adding admins to an event
    • Set as an admin but can’t ‘view’ the event?
    • Managing tech support for your event

Communications

6
  • Campaigns
    • How to verify your email domain or DKIM
    • Importing contacts into the campaign tool
    • How to use the Campaign Tool
  • Message Center
    • Message center
  • Notifications
    • Notifications
  • FAQs
    • Customizing your events FAQ page

Content

44
  • Sessions
    • Moderating the Q&A and Comments tabs during live sessions
    • Making a session private
    • Creating tags and tracks for your sessions
    • Live transcription & closed captions (live breakout sessions)
    • Sessions and How to Create Them
    • Social media sharing for sessions
    • How to identify watched sessions
    • Breakout rooms: How to add, manage, open and close
    • Assigning live breakout roles and explaining the different permissions: Host, Speaker and Viewer
    • Understanding attendee engagement between converted live breakout sessions – VOD sessions
    • How to join a session or meeting in Canapii
    • Preview videos for sessions
    • Highlighting sessions on your event homepage
    • Add downloadable resources & attachments within session page
    • Session reminders
    • Multi-language video options
    • What is Simulive?
    • How to enable share screen permissions on live breakout session when using Mac
    • Ensuring that session speakers are set as ‘session admins’
    • How to add date and time information to session tiles
    • Default, highlight & secondary banners
    • Session announcements
    • How to use Canapii’s video conferencing tool
    • VOD, Live streams, Live-breakouts and Simulive content types
    • Livestreaming
    • What happens when a session page is ‘enabled’?
    • What is the live breakout, whiteboard feature?
    • How to record breakout sessions
    • Guidelines for uploading session tiles
    • Canapii’s greenroom guide
    • ‘Raising hands’ during live breakout sessions
    • What links are supported in the ‘others’ content type?
    • How to upload an On-Demand video
    • Live breakouts – When can speakers and participants join a session?
    • The difference between Canapii conferencing, Zoom and Custom in Live Breakout Sessions
    • Adding a live badge to sessions
    • Understanding how many attendees are viewing live sessions
    • Setting default session settings & editing individual session details
  • Speakers
    • Creating and Managing Speaker Profiles
    • A speakers guide to using Canapii
  • Playlists
    • Creating and Managing Playlists
  • Polls
    • Creating and Managing Polls
  • Abstract
    • Abstract
  • Projects
    • How to Setup Projects

Networking

18
  • Chat
    • How to create a chat group as an organizer
    • Event interactive bar capabilities
    • Homepage chat
    • Utilizing the chat bar during an event
    • What is a chat group?
    • How organizers can contact & network with attendees
  • Meetings
    • Meeting options for attendees
    • How to restrict who can meet with who
    • Audio & visual trouble shooting for meetings
    • Meeting and chat notifications
    • How long are meetings?
    • Matchmaking
    • Understanding pre-defined meeting times
    • How to send out meeting reminders
    • Requesting and managing meetings on Canapii
    • How organizers can edit and view meetings
    • What is a meeting?
    • How to create meeting timeslots within the console

Sponsors

11
  • Creating dedicated sponsor zone representatives
  • Sponsor zone logos, banners and tags
  • What can sponsor admins do on their sponsor page?
  • Understanding the sponsor zone analytics
  • Sponsor zones
  • Building your sponsor zone
  • How to tier event sponsors
  • How to join a session from the Sponsor Zone
  • In-person events: Sponsor leads and Invite codes
  • Adding chat rooms to sponsor zones
  • How to add sponsors to an event

Onsite

11
  • What are Canapii’s in-person capabilities?
  • Badge
    • Badges
  • On-site Control Panel
    • In-person events: QR codes & scanning feature
    • In-person events: Meetings and Sessions
    • On-site Control Panel
  • Fligths
    • Approving and Declining Flights
    • How to manage flight information for in-person events
  • Floorplan
    • Floorplan
  • Hotel
    • How to manage hotels reservations in Canapii
  • Locations
    • In-person Events: Meeting & session locations
  • Venue
    • Venue

Community

4
  • Certification
    • Creating Certification
  • Gallery
    • The Community Gallery
  • Gamification
    • Gamification Setup
    • What is gamification?

Tools

19
  • Domain
    • How to get a custom web domain for an event
  • Integration
    • How does the Social Wall work?
    • Webhooks
    • Slack and Microsoft Teams Integration
    • Stripe
    • Cisco Webex Integration
    • Stripe integration – Test & live keys
    • Green Terp Integration
    • Snapbar & Pixiweb Integration
    • How to integrate Zoom into your platform
    • How to integrate a HyHyve space into your event
    • Interprefy
    • How to integrate Marketo with Canapii
    • Custom registration portal integration
  • Translations
    • Translating an event
    • Translated closed captions
    • Turning on translated closed captions during sessions
    • Translating comments & adjusting time zones
    • How to apply actions to comments & questions

Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

16
  • About Canapii
    • Frequently asked questions
    • Canapii’s Terms and Conditions
    • Canapii’s privacy policy
  • Sessions
    • FAQs about sessions
    • Can a live breakout or webinar meeting timeout if nobody joins?
    • Why am I unable to see sessions on the platform homepage?
  • Networking
    • FAQs about networking
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    • FAQs about sponsors
  • Registration
    • FAQs about registration
  • Other FAQs
    • Can my team receive help emails from our attendees?
    • Canapii Support: Help and FAQ email
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    • Can I run a free trial using Canapii?
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    • Is there a minimum term I must commit to for my plan?
    • Is there a limit to the number of events I can run in my plan package?
    • Can I upgrade or cancel my plan at any time?

Troubleshooting

10
  • How to reset your password
  • Trouble receiving verification code
  • Audio and video settings for meetings and live breakout sessions
  • Logging into Canapii without a password
  • Troubleshooting tips for display errors
  • How to adjust video quality
  • “Event not found” message
  • White screens & 404 error messages
  • Trouble receiving MFA sms code
  • Where to find technical support pre, live & post event

Pricing

5
  • Enterprise plan
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  • Professional plan
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  • Home
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  • Branding and customizing your event

Branding and customizing your event

Canapii
Updated on March 24, 2026

7 min read

From primary and secondary color selections, page banners and custom background images, Canapii offers a fully customizable platform solution to exceed client expectations and wow users.

The majority of branding options are located within your event console’s general settings tab listed under step 1 of your event’s left side event Console menu. Scroll below and click to jump to a specific branding option. 

Light vs dark mode

Primary, secondary and navigation bar colors

Custom fonts

General platform banners
Background image
Additional banners and descriptions
Session tile graphics
Speaker and attendee profile images

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Light vs dark mode #

The first question you may want to ask yourself is whether or not your event should have a “light” or “dark” theme. This selection will change the appearance of your event’s login page, registration pages, and general platform. 

This option can be found by navigating to your General Settings tab beneath step 1 of your event Console sidebar. Next, click on the Branding tab and toggle the Appearance between Light or Dark. 

              
Theme Toggle:
Organizers will also find a theme toggle within this area. Upon selecting ‘enable’ it will allow attendees to switch between light & dark mode. If you enable this setting, we suggest that you think about the branding & color scheme because it must be compatible for a light & dark background.

Primary, secondary and navigation bar colors #

While still on your event’s general settings page, you can scroll down to the branding panel.

Here is where you can select primary and secondary colors by inputting the HEX color code into these fields.

Primary colors are reflecting in your platform’s:

  • registration buttons
  • app navigation
  • chat icons
  • and links

Secondary colors are reflecting in your platform’s:

  • left-side registration box
  • and secondary buttons

Navigation bar 

Further, you have the option to select the color of the top navigation bar to compliment the other branding colors you have added to your platform. Simply enter the HEX color code of your desired color into the navigation bar field.

Tip:

Ensure that the background & text color contrast. If for example, you were to set a dark tone for both, you run the risk of attendees being unable to see which each of the functions are within the navigation bar! 

Custom fonts #

You can customize your event font by clicking the desired font family of your choice. You can check your chosen font by typing on the bar below the font dropdown. 

We have more than 1500 fonts available. You can view the full font list here. 

General platform banners #

Below the area where you denoted primary and secondary colors above This is where you upload a company or organization logo and event branding for login banners, email banners, and event banners. The page gives helpful prompts on where the branding is used for your reference. Please pay special attention to any dimensions for an optimized look and feel.

Once you change these images to your own branding, the standard images Canapii has added will disappear. 

Logo 

Optimized measurements: 110 x 30 pixels

This logo will appear in the top left-hand corner of the platform, in the menu bar. Once uploaded, you can check out how this looks by jumping to pressing View draft event (step 3). 

Platform banner

Optimized measurements: 1920 x 500 pixels

This is used on your registration pages and is the default banner on the homepage. Ideally, the image should be dark, abstract, and not contain any text. 

Remember, once you add a session and set it as a highlight banner the default homepage banner will be replaced. Once uploaded, you can check out how this looks under registration in step 1 of your console side bar. 

You can also show or hide the platform banner with the enable or disable toggle.

Email banner

Optimized measurements: 750 x 120 pixels

This is used on all email notifications about your event from Canapii. Once uploaded, you can check out how this looks under Registration (step 1). 

Login banner 

Optimized measurements: 1280 x 800 pixels 

Sometimes attendees will access your event from the login page, rather than the registration page. 

Meeting logo

Optimized measurements: 200×100 up to 400×100 pixels 

This will apply your logo to the right hand side of the screen for meetings hosted on Canapii. 

Note:

the maximum file size of each image used is 3MB. 

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Background image #

Scrolling all the way to the bottom of the branding panel will give you a spot to upload a background image for your event. This image will be used as the background of all pages (excluding login, forgot password, and registration pages). We suggest dimensions for this  image to be between 1920×1080 and 2560×1440 pixels in size. We also suggest that the image not be too busy as to distract attendees from the engaging content your event has to offer. 

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Additional page banners and descriptions #

Some pages have optional headline banners and page descriptions that you can use to create a cohesive look and feel across your entire event platform.

Below are a list of the pages where you can upload banners and include page descriptions by selecting the  button:

    • Speakers
    • Polls
    • FAQs
    • Resource center
    • Gamification
    • Community gallery
    • Community forum
    • Projects
    • Meetings (select then to include a blurb at the top of the event meetings page)

When including a banner image what dimensions should the banner be? #

We find that a banner size no larger than 1920×300 pixels looks great! However you can always play around with different sized banners to find the one that best fits your page’s needs.

Session tile graphics    #

Session banner: 1920 x 1080

Playlist preview: 1620 x 1080 (This is the area of the session graphic that will be shown when the session is added to a playlist – note the reduced width. We suggest keeping any text or images that are baked into this graphic within these dimensions)

Highlight banner: up to 1920 x 500

Secondary banner: up to 1920 x 175

VOD thumbnail: 1920 x 1080 (This is shown within VOD sessions before the user presses the play icon to watch the session. This option is uploaded beneath the assets tab at the bottom of the specific session’s settings page)

Note:

Note: playlist preview, highlight banner and secondary banner images are pulled default from the session’s banner. Sizes provided are guidelines of the maximum visible area (from the center of the image) and will be dependent on user’s screen size.

Tip: When a session is highlighted in either the main or secondary highlight position, you have the option to override the image used as the highlight banner. To utilize this simply highlight the session from the session’s settings page and a new option window will appear to the right with additional controls for the session’s highlighted appearance.

Speaker and attendee profile images    #

Profile images: 400 x 400

Picture files supported: JPEG & PNG.

Console offers a cropping tool to adjust final image size.

Mobile App Homepage View #

You are able to select between Standard View and Highlight View 

Favicon #

Event organizers can also make use of uploading their own branding via Favicon. 

Tip:

Tip: Dimensions should not be larger than 96×96 or smaller than 16×16. 

Countdown Timer  #

If you’d like to add a countdown to attendees’ native mobile app, go to General Settings > Branding and then scroll down to the Countdown section. Choose a date and time (you can also change the time zone in this section if you’d like – otherwise, it will default to your event’s time zone), and an optional background. Click Save to commit the changes. 

To overlay a countdown over the banner in the Microsite/landing page, go to the Microsite tab, click the Edit button on the Banner section, and then toggle Enabled on. Use the calendar icon to choose your countdown date. Once you’ve finished, click Save data in the upper right corner of the Microsite page. 

Table of Contents
  •  
  •  
  •  
  •  
  • Light vs dark mode
  • Primary, secondary and navigation bar colors
  • Custom fonts
  • General platform banners
  •  
  • Background image
  •  
  • Additional page banners and descriptions
    • When including a banner image what dimensions should the banner be?
  • Session tile graphics   
  • Speaker and attendee profile images   
  • Mobile App Homepage View
  • Favicon
  • Countdown Timer 

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