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Canapii Knowledge Base

Getting Started

7
  • How to create an event with Canapii
  • What is the Master Console?
  • Virtual vs In-person event settings
  • Using Google, Facebook, Apple or LinkedIn to access Canapii
  • Why Hybrid? In-person and virtual event management
  • Organizational Analytics
  • Event Mobile App

Design

12
  • General Settings
    • How to Duplicate Events
    • How to Enable Event Features & Networking
    • Menu Bar Customization
    • Reporting Settings
    • How to change an Events Settings
    • Event mode & attendance
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    • Branding and customizing your event
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  • Microsite
    • Building microsites
  • Welcome Video
    • Adding a welcome video to your event
  • Tabbed Contents
    • Tabbed Contents

People

24
  • Registration
    • Creating custom registration fields
    • Proxy registration
    • Custom welcome emails & registration questions
    • Setting a default language as part of event ticketing
    • Creating event tickets or attendee types first?
    • Sharing ticket links with attendees
    • Invite codes
    • Show personalized data across your event platform
    • Do I need to create both tickets and attendee types?
    • Custom Attributes
    • How to build and edit the registration experience
    • What are tickets and how to create one?
    • How to restrict event tickets to certain emails or domains
  • Attendees
    • Understanding more about attendee activity
    • Where to find registered attendees
    • How to find specific attendees or groups
    • Importing attendees into an event
    • Attendee types
  • RSVP
    • RSVP Management
  • Nominations
    • Using a ‘nominations’ approach for attendee registration
  • Admins
    • Is there an admin limit for events?
    • Adding admins to an event
    • Set as an admin but can’t ‘view’ the event?
    • Managing tech support for your event

Communications

6
  • Campaigns
    • How to verify your email domain or DKIM
    • Importing contacts into the campaign tool
    • How to use the Campaign Tool
  • Message Center
    • Message center
  • Notifications
    • Notifications
  • FAQs
    • Customizing your events FAQ page

Content

44
  • Sessions
    • Moderating the Q&A and Comments tabs during live sessions
    • Making a session private
    • Creating tags and tracks for your sessions
    • Live transcription & closed captions (live breakout sessions)
    • Sessions and How to Create Them
    • Social media sharing for sessions
    • How to identify watched sessions
    • Breakout rooms: How to add, manage, open and close
    • Assigning live breakout roles and explaining the different permissions: Host, Speaker and Viewer
    • Understanding attendee engagement between converted live breakout sessions – VOD sessions
    • How to join a session or meeting in Canapii
    • Preview videos for sessions
    • Highlighting sessions on your event homepage
    • Add downloadable resources & attachments within session page
    • Session reminders
    • Multi-language video options
    • What is Simulive?
    • How to enable share screen permissions on live breakout session when using Mac
    • Ensuring that session speakers are set as ‘session admins’
    • How to add date and time information to session tiles
    • Default, highlight & secondary banners
    • Session announcements
    • How to use Canapii’s video conferencing tool
    • VOD, Live streams, Live-breakouts and Simulive content types
    • Livestreaming
    • What happens when a session page is ‘enabled’?
    • What is the live breakout, whiteboard feature?
    • How to record breakout sessions
    • Guidelines for uploading session tiles
    • Canapii’s greenroom guide
    • ‘Raising hands’ during live breakout sessions
    • What links are supported in the ‘others’ content type?
    • How to upload an On-Demand video
    • Live breakouts – When can speakers and participants join a session?
    • The difference between Canapii conferencing, Zoom and Custom in Live Breakout Sessions
    • Adding a live badge to sessions
    • Understanding how many attendees are viewing live sessions
    • Setting default session settings & editing individual session details
  • Speakers
    • Creating and Managing Speaker Profiles
    • A speakers guide to using Canapii
  • Playlists
    • Creating and Managing Playlists
  • Polls
    • Creating and Managing Polls
  • Abstract
    • Abstract
  • Projects
    • How to Setup Projects

Networking

18
  • Chat
    • How to create a chat group as an organizer
    • Event interactive bar capabilities
    • Homepage chat
    • Utilizing the chat bar during an event
    • What is a chat group?
    • How organizers can contact & network with attendees
  • Meetings
    • Meeting options for attendees
    • How to restrict who can meet with who
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    • How long are meetings?
    • Matchmaking
    • Understanding pre-defined meeting times
    • How to send out meeting reminders
    • Requesting and managing meetings on Canapii
    • How organizers can edit and view meetings
    • What is a meeting?
    • How to create meeting timeslots within the console

Sponsors

11
  • Creating dedicated sponsor zone representatives
  • Sponsor zone logos, banners and tags
  • What can sponsor admins do on their sponsor page?
  • Understanding the sponsor zone analytics
  • Sponsor zones
  • Building your sponsor zone
  • How to tier event sponsors
  • How to join a session from the Sponsor Zone
  • In-person events: Sponsor leads and Invite codes
  • Adding chat rooms to sponsor zones
  • How to add sponsors to an event

Onsite

11
  • What are Canapii’s in-person capabilities?
  • Badge
    • Badges
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    • In-person events: QR codes & scanning feature
    • In-person events: Meetings and Sessions
    • On-site Control Panel
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  • Floorplan
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    • How to manage hotels reservations in Canapii
  • Locations
    • In-person Events: Meeting & session locations
  • Venue
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Community

4
  • Certification
    • Creating Certification
  • Gallery
    • The Community Gallery
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    • Gamification Setup
    • What is gamification?

Tools

19
  • Domain
    • How to get a custom web domain for an event
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    • Turning on translated closed captions during sessions
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Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

16
  • About Canapii
    • Frequently asked questions
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  • Sessions
    • FAQs about sessions
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    • FAQs about networking
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    • Can I upgrade or cancel my plan at any time?

Troubleshooting

10
  • How to reset your password
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  • Where to find technical support pre, live & post event

Pricing

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  • Enterprise plan
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  • Creating and Managing Playlists

Creating and Managing Playlists

Canapii
Updated on March 24, 2026

1 min read

Playlists appear as rows on the event homepage and are made up of sessions. Before you begin to create playlists, you must create your sessions first under Content >  Sessions tab.

Once you have sessions, go to Content > Playlist tab and on this page, you’ll find a default playlists: All visible sessions,  Watch again, Up next, and Recommended . These are auto generated by the system but you are free set the playlist as active or inactive as needed. You can also create new playlists easily by clicking on the Create button.

  • Name: The title of the row which will also be visible on the front end i.e. “Day 1 sessions” or “Event activities”.
  • Layout: Design the playlist rows by selecting either of the three options:

    – Dynamic – shows a right scrolling row of sessions tiles.
    – Popular – follows a dynamic layout but organizes the sessions based on how many times they’ve been viewed.
    – Block – shows all sessions in multiple rows. Please take note that selecting this also gives a user an option to choose the information pop-up (Pop up or Drop down).

  • Status: Select either active for the playlist to be visible on the event page or inactive if hidden from view.
  • Add group session with the same title – when enabled, this combines sessions with the same name into the same session tile and will allow users to choose between the different session times.
  • Show sessions title/time: Select accordingly whether the sessions title and/or time should be visible.
  • Visible in: 
    – Homepage – Playlist rows that are visible within the event landing page.
    – Video on demand – Playlists which are only visible within a VOD page. Please note that the Video on demand page needs to be enabled under Design > General Settings > Pages as shown below:

    – Both: Visible within both the landing page and VOD feature page.
  • Sort by: The Sort functionality helps you define the order of sessions within each row. 
  • Target attendees: Target playlists to specific attendee types i.e. If the playlist is called ‘sales’ you might want to target it to only members of the sales team ticket type. 

Select save and click back into the newly created playlist to pull through your sessions. Find the sessions tab at the bottom of the page, select add session and tick the sessions you wish to pull through to the playlist. The sort functionality here (three line icons beside the session name) helps you to define the order of sessions within each row. 

Once the playlist is created, you can also use sorting function to determine the placement of each playlist row on the homepage.

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