The homepage chat is an interactive bar which can be found within the event homepage. It’s here where your attendees leave comments, send each other 1-1 messages & also receive technical support.
Each of these settings will need to be manually enabled from the console. To do this:
General settings > Features & Networking > Here you’ll find a Networking panel.
Now either enable or disable each of the following:
Homepage chats – The event chat which features within an interactive bar on the homepage.
Event chats – Allows ‘chatting’ within the event.
Personal chats – Allows 1-1 chatting between attendees within an event.
Group chats – Allow attendees to create group chats (personal chat must be enabled).
Tech support – Allows attendees to receive technical support from the homepage.
Tip: Organizers are able to restrict chats and interactive bar capabilities to audiences via attendee type.
How admins respond to technical support requests from the console #
If the Tech support tab is enabled, event admins are able to respond to support requests from the console.
- Firstly these assigned admins will need to ensure that they have the right permissions. Please check these from the admin tab and ensure the ‘Message center’ permissions have been allocated:
- Admins can now respond to technical support via the Message center (found within step 2). They also have the ability to hide/delete/mark complete help and support chats from app.
- Upon going into the Message center, please select Tech support & FAQs. Here you’ll find a list of tech support enquiries which can be responded to directly from the Message center.