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Canapii Knowledge Base

Getting Started

7
  • How to create an event with Canapii
  • What is the Master Console?
  • Virtual vs In-person event settings
  • Using Google, Facebook, Apple or LinkedIn to access Canapii
  • Why Hybrid? In-person and virtual event management
  • Organizational Analytics
  • Event Mobile App

Design

12
  • General Settings
    • How to Duplicate Events
    • How to Enable Event Features & Networking
    • Menu Bar Customization
    • Reporting Settings
    • How to change an Events Settings
    • Event mode & attendance
    • How to view your event page
    • Branding and customizing your event
    • Banners and page descriptions
  • Microsite
    • Building microsites
  • Welcome Video
    • Adding a welcome video to your event
  • Tabbed Contents
    • Tabbed Contents

People

24
  • Registration
    • Creating custom registration fields
    • Proxy registration
    • Custom welcome emails & registration questions
    • Setting a default language as part of event ticketing
    • Creating event tickets or attendee types first?
    • Sharing ticket links with attendees
    • Invite codes
    • Show personalized data across your event platform
    • Do I need to create both tickets and attendee types?
    • Custom Attributes
    • How to build and edit the registration experience
    • What are tickets and how to create one?
    • How to restrict event tickets to certain emails or domains
  • Attendees
    • Understanding more about attendee activity
    • Where to find registered attendees
    • How to find specific attendees or groups
    • Importing attendees into an event
    • Attendee types
  • RSVP
    • RSVP Management
  • Nominations
    • Using a ‘nominations’ approach for attendee registration
  • Admins
    • Is there an admin limit for events?
    • Adding admins to an event
    • Set as an admin but can’t ‘view’ the event?
    • Managing tech support for your event

Communications

6
  • Campaigns
    • How to verify your email domain or DKIM
    • Importing contacts into the campaign tool
    • How to use the Campaign Tool
  • Message Center
    • Message center
  • Notifications
    • Notifications
  • FAQs
    • Customizing your events FAQ page

Content

44
  • Sessions
    • Moderating the Q&A and Comments tabs during live sessions
    • Making a session private
    • Creating tags and tracks for your sessions
    • Live transcription & closed captions (live breakout sessions)
    • Sessions and How to Create Them
    • Social media sharing for sessions
    • How to identify watched sessions
    • Breakout rooms: How to add, manage, open and close
    • Assigning live breakout roles and explaining the different permissions: Host, Speaker and Viewer
    • Understanding attendee engagement between converted live breakout sessions – VOD sessions
    • How to join a session or meeting in Canapii
    • Preview videos for sessions
    • Highlighting sessions on your event homepage
    • Add downloadable resources & attachments within session page
    • Session reminders
    • Multi-language video options
    • What is Simulive?
    • How to enable share screen permissions on live breakout session when using Mac
    • Ensuring that session speakers are set as ‘session admins’
    • How to add date and time information to session tiles
    • Default, highlight & secondary banners
    • Session announcements
    • How to use Canapii’s video conferencing tool
    • VOD, Live streams, Live-breakouts and Simulive content types
    • Livestreaming
    • What happens when a session page is ‘enabled’?
    • What is the live breakout, whiteboard feature?
    • How to record breakout sessions
    • Guidelines for uploading session tiles
    • Canapii’s greenroom guide
    • ‘Raising hands’ during live breakout sessions
    • What links are supported in the ‘others’ content type?
    • How to upload an On-Demand video
    • Live breakouts – When can speakers and participants join a session?
    • The difference between Canapii conferencing, Zoom and Custom in Live Breakout Sessions
    • Adding a live badge to sessions
    • Understanding how many attendees are viewing live sessions
    • Setting default session settings & editing individual session details
  • Speakers
    • Creating and Managing Speaker Profiles
    • A speakers guide to using Canapii
  • Playlists
    • Creating and Managing Playlists
  • Polls
    • Creating and Managing Polls
  • Abstract
    • Abstract
  • Projects
    • How to Setup Projects

Networking

18
  • Chat
    • How to create a chat group as an organizer
    • Event interactive bar capabilities
    • Homepage chat
    • Utilizing the chat bar during an event
    • What is a chat group?
    • How organizers can contact & network with attendees
  • Meetings
    • Meeting options for attendees
    • How to restrict who can meet with who
    • Audio & visual trouble shooting for meetings
    • Meeting and chat notifications
    • How long are meetings?
    • Matchmaking
    • Understanding pre-defined meeting times
    • How to send out meeting reminders
    • Requesting and managing meetings on Canapii
    • How organizers can edit and view meetings
    • What is a meeting?
    • How to create meeting timeslots within the console

Sponsors

11
  • Creating dedicated sponsor zone representatives
  • Sponsor zone logos, banners and tags
  • What can sponsor admins do on their sponsor page?
  • Understanding the sponsor zone analytics
  • Sponsor zones
  • Building your sponsor zone
  • How to tier event sponsors
  • How to join a session from the Sponsor Zone
  • In-person events: Sponsor leads and Invite codes
  • Adding chat rooms to sponsor zones
  • How to add sponsors to an event

Onsite

11
  • What are Canapii’s in-person capabilities?
  • Badge
    • Badges
  • On-site Control Panel
    • In-person events: QR codes & scanning feature
    • In-person events: Meetings and Sessions
    • On-site Control Panel
  • Fligths
    • Approving and Declining Flights
    • How to manage flight information for in-person events
  • Floorplan
    • Floorplan
  • Hotel
    • How to manage hotels reservations in Canapii
  • Locations
    • In-person Events: Meeting & session locations
  • Venue
    • Venue

Community

4
  • Certification
    • Creating Certification
  • Gallery
    • The Community Gallery
  • Gamification
    • Gamification Setup
    • What is gamification?

Tools

19
  • Domain
    • How to get a custom web domain for an event
  • Integration
    • How does the Social Wall work?
    • Webhooks
    • Slack and Microsoft Teams Integration
    • Stripe
    • Cisco Webex Integration
    • Stripe integration – Test & live keys
    • Green Terp Integration
    • Snapbar & Pixiweb Integration
    • How to integrate Zoom into your platform
    • How to integrate a HyHyve space into your event
    • Interprefy
    • How to integrate Marketo with Canapii
    • Custom registration portal integration
  • Translations
    • Translating an event
    • Translated closed captions
    • Turning on translated closed captions during sessions
    • Translating comments & adjusting time zones
    • How to apply actions to comments & questions

Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

16
  • About Canapii
    • Frequently asked questions
    • Canapii’s Terms and Conditions
    • Canapii’s privacy policy
  • Sessions
    • FAQs about sessions
    • Can a live breakout or webinar meeting timeout if nobody joins?
    • Why am I unable to see sessions on the platform homepage?
  • Networking
    • FAQs about networking
  • Sponsors
    • FAQs about sponsors
  • Registration
    • FAQs about registration
  • Other FAQs
    • Can my team receive help emails from our attendees?
    • Canapii Support: Help and FAQ email
  • Pricing
    • Can I run a free trial using Canapii?
    • How should I determine the best package for my event requirements?
    • Is there a minimum term I must commit to for my plan?
    • Is there a limit to the number of events I can run in my plan package?
    • Can I upgrade or cancel my plan at any time?

Troubleshooting

10
  • How to reset your password
  • Trouble receiving verification code
  • Audio and video settings for meetings and live breakout sessions
  • Logging into Canapii without a password
  • Troubleshooting tips for display errors
  • How to adjust video quality
  • “Event not found” message
  • White screens & 404 error messages
  • Trouble receiving MFA sms code
  • Where to find technical support pre, live & post event

Pricing

5
  • Enterprise plan
  • Essential plan
  • Trial plan
  • Training Sessions for non-Enterprise plans
  • Professional plan
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  • Livestreaming

Livestreaming

Canapii
Updated on March 24, 2026

4 min read

What you’ll need:  #

  1. Video and audio sources: These are: cameras, computer screens, any pre-recorded videos or images that are to be shown,  microphones & computer audio or mixer feeds that are to be played during the stream. 
  2. Video encoder: This is an essential part of broadcasting a livestream successfully. A video encoder is a software or hardware device that sends live video and audio to the internet. The best video encoder for you, will depend on your budget & requirements. 
  3. Streaming destination: This is the place or ‘destination’ where your live video will show. While you can embed it directly into a session, you’ll still need a provider to give you a destination to stream to. Examples of providers are: Canapii, Vimeo and YouTube. 

Network requirements #

Having a reliable network connection is a vital part of livestreaming. While you can go live using Wi-Fi or cellular, we suggest that you connect via a dedicated ethernet cable. 

To avoid a drop in quality during network fluctuations,  it is recommended that your internet speeds is >1.5x the bitrate of your stream. To check your speeds and network reliability, perform a speed test beforehand. 

Livestreaming with Canapii #

Livestream links hosted by Canapii, will automatically start when you broadcast to it. it is advised that you start streaming at least 10-minutes before you go live to allow you to do technical checks and to allow the recording to start. 

The livestream will be playable on the actual session by default 5-minutes before the start of the session or you are able to customize this by setting a new “Door opening time offset” in the session console. We recommend you create a holding slide that will display until it is time for you to go live. 

Caution:

We currently support AVC (H.264) video codec and a constant bit rate. 

Creating an RTMP channel #

    1. Set session content type to Livestream
    2. Select Canapii RTMP as stream provider in the dropdown
    3. Select your region. Currently, Canapii can host in US East, Oregon, or Ireland, please select the closest region to your broadcaster. This should not affect the experience for attendees. 
    4. If required enable recording
    5. Click ‘Create’ 
    6. You will be given an ingest server and stream key to use with your encoder. 
Tip:

You are able to create more than one channel per session by clicking ‘Add channel’ and following the steps above. This can be useful if you are streaming the same content in different languages. 

Stream recording #

By default recording is disabled, you are able to enable this in the session settings ahead of time. Enabling this while the stream is live will not start the recording. 

Ingest server/stream key #

The stream URL and Stream key are used by your video encoder as a destination to send your live feed. When livestreaming with Canapii, this will be automatically generated

Livestream testing #

You can test the view of your livestream on the video player above ingest server details within your session console. Note that he preview only appears if the channel is online.

Livestream with 3rd party services #

To livestream using 3rd party services such as Vimeo and Youtube, please refer to their setup guide.  

When your stream has been set-up, simply copy your Livestream link and paste it to your session.

Linking your livestream to a session #

  1. Copy your Youtube/Vimeo link or the m3u8 HLS link provided to you by Canapii
  2. Go to your event console and open the session you want to link to the livestream
  3. Under session settings, make sure the content type is set to livestream and click Change next to Live Video URL
  4. On the popup, paste your livestream URL this can be a Youtube, Vimeo or an m3u8 HLS link and click save.  

Livestream preview #

An embedded live video for the stream will be shown in the Console to allow the admin to preview the stream from within the Console. 

For Livestream sessions using Canapii RTMP as the host, the preview will appear in the session details page above the ingest server details automatically. No need to enable the feature! It will look like this: 


That’s all for today’s update! Don’t forget to check out the full changelog below, and check the bottom of the page for a list of upcoming changes from our road map. 

Table of Contents
  • What you'll need: 
  • Network requirements
  • Livestreaming with Canapii
    • Creating an RTMP channel
    • Stream recording
    • Ingest server/stream key
  • Livestream testing
  • Livestream with 3rd party services
  • Linking your livestream to a session
  • Livestream preview

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