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Canapii Knowledge Base

Getting Started

7
  • How to create an event with Canapii
  • What is the Master Console?
  • Virtual vs In-person event settings
  • Using Google, Facebook, Apple or LinkedIn to access Canapii
  • Why Hybrid? In-person and virtual event management
  • Organizational Analytics
  • Event Mobile App

Design

12
  • General Settings
    • How to Duplicate Events
    • How to Enable Event Features & Networking
    • Menu Bar Customization
    • Reporting Settings
    • How to change an Events Settings
    • Event mode & attendance
    • How to view your event page
    • Branding and customizing your event
    • Banners and page descriptions
  • Microsite
    • Building microsites
  • Welcome Video
    • Adding a welcome video to your event
  • Tabbed Contents
    • Tabbed Contents

People

24
  • Registration
    • Creating custom registration fields
    • Proxy registration
    • Custom welcome emails & registration questions
    • Setting a default language as part of event ticketing
    • Creating event tickets or attendee types first?
    • Sharing ticket links with attendees
    • Invite codes
    • Show personalized data across your event platform
    • Do I need to create both tickets and attendee types?
    • Custom Attributes
    • How to build and edit the registration experience
    • What are tickets and how to create one?
    • How to restrict event tickets to certain emails or domains
  • Attendees
    • Understanding more about attendee activity
    • Where to find registered attendees
    • How to find specific attendees or groups
    • Importing attendees into an event
    • Attendee types
  • RSVP
    • RSVP Management
  • Nominations
    • Using a ‘nominations’ approach for attendee registration
  • Admins
    • Is there an admin limit for events?
    • Adding admins to an event
    • Set as an admin but can’t ‘view’ the event?
    • Managing tech support for your event

Communications

6
  • Campaigns
    • How to verify your email domain or DKIM
    • Importing contacts into the campaign tool
    • How to use the Campaign Tool
  • Message Center
    • Message center
  • Notifications
    • Notifications
  • FAQs
    • Customizing your events FAQ page

Content

44
  • Sessions
    • Moderating the Q&A and Comments tabs during live sessions
    • Making a session private
    • Creating tags and tracks for your sessions
    • Live transcription & closed captions (live breakout sessions)
    • Sessions and How to Create Them
    • Social media sharing for sessions
    • How to identify watched sessions
    • Breakout rooms: How to add, manage, open and close
    • Assigning live breakout roles and explaining the different permissions: Host, Speaker and Viewer
    • Understanding attendee engagement between converted live breakout sessions – VOD sessions
    • How to join a session or meeting in Canapii
    • Preview videos for sessions
    • Highlighting sessions on your event homepage
    • Add downloadable resources & attachments within session page
    • Session reminders
    • Multi-language video options
    • What is Simulive?
    • How to enable share screen permissions on live breakout session when using Mac
    • Ensuring that session speakers are set as ‘session admins’
    • How to add date and time information to session tiles
    • Default, highlight & secondary banners
    • Session announcements
    • How to use Canapii’s video conferencing tool
    • VOD, Live streams, Live-breakouts and Simulive content types
    • Livestreaming
    • What happens when a session page is ‘enabled’?
    • What is the live breakout, whiteboard feature?
    • How to record breakout sessions
    • Guidelines for uploading session tiles
    • Canapii’s greenroom guide
    • ‘Raising hands’ during live breakout sessions
    • What links are supported in the ‘others’ content type?
    • How to upload an On-Demand video
    • Live breakouts – When can speakers and participants join a session?
    • The difference between Canapii conferencing, Zoom and Custom in Live Breakout Sessions
    • Adding a live badge to sessions
    • Understanding how many attendees are viewing live sessions
    • Setting default session settings & editing individual session details
  • Speakers
    • Creating and Managing Speaker Profiles
    • A speakers guide to using Canapii
  • Playlists
    • Creating and Managing Playlists
  • Polls
    • Creating and Managing Polls
  • Abstract
    • Abstract
  • Projects
    • How to Setup Projects

Networking

18
  • Chat
    • How to create a chat group as an organizer
    • Event interactive bar capabilities
    • Homepage chat
    • Utilizing the chat bar during an event
    • What is a chat group?
    • How organizers can contact & network with attendees
  • Meetings
    • Meeting options for attendees
    • How to restrict who can meet with who
    • Audio & visual trouble shooting for meetings
    • Meeting and chat notifications
    • How long are meetings?
    • Matchmaking
    • Understanding pre-defined meeting times
    • How to send out meeting reminders
    • Requesting and managing meetings on Canapii
    • How organizers can edit and view meetings
    • What is a meeting?
    • How to create meeting timeslots within the console

Sponsors

11
  • Creating dedicated sponsor zone representatives
  • Sponsor zone logos, banners and tags
  • What can sponsor admins do on their sponsor page?
  • Understanding the sponsor zone analytics
  • Sponsor zones
  • Building your sponsor zone
  • How to tier event sponsors
  • How to join a session from the Sponsor Zone
  • In-person events: Sponsor leads and Invite codes
  • Adding chat rooms to sponsor zones
  • How to add sponsors to an event

Onsite

11
  • What are Canapii’s in-person capabilities?
  • Badge
    • Badges
  • On-site Control Panel
    • In-person events: QR codes & scanning feature
    • In-person events: Meetings and Sessions
    • On-site Control Panel
  • Fligths
    • Approving and Declining Flights
    • How to manage flight information for in-person events
  • Floorplan
    • Floorplan
  • Hotel
    • How to manage hotels reservations in Canapii
  • Locations
    • In-person Events: Meeting & session locations
  • Venue
    • Venue

Community

4
  • Certification
    • Creating Certification
  • Gallery
    • The Community Gallery
  • Gamification
    • Gamification Setup
    • What is gamification?

Tools

19
  • Domain
    • How to get a custom web domain for an event
  • Integration
    • How does the Social Wall work?
    • Webhooks
    • Slack and Microsoft Teams Integration
    • Stripe
    • Cisco Webex Integration
    • Stripe integration – Test & live keys
    • Green Terp Integration
    • Snapbar & Pixiweb Integration
    • How to integrate Zoom into your platform
    • How to integrate a HyHyve space into your event
    • Interprefy
    • How to integrate Marketo with Canapii
    • Custom registration portal integration
  • Translations
    • Translating an event
    • Translated closed captions
    • Turning on translated closed captions during sessions
    • Translating comments & adjusting time zones
    • How to apply actions to comments & questions

Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

16
  • About Canapii
    • Frequently asked questions
    • Canapii’s Terms and Conditions
    • Canapii’s privacy policy
  • Sessions
    • FAQs about sessions
    • Can a live breakout or webinar meeting timeout if nobody joins?
    • Why am I unable to see sessions on the platform homepage?
  • Networking
    • FAQs about networking
  • Sponsors
    • FAQs about sponsors
  • Registration
    • FAQs about registration
  • Other FAQs
    • Can my team receive help emails from our attendees?
    • Canapii Support: Help and FAQ email
  • Pricing
    • Can I run a free trial using Canapii?
    • How should I determine the best package for my event requirements?
    • Is there a minimum term I must commit to for my plan?
    • Is there a limit to the number of events I can run in my plan package?
    • Can I upgrade or cancel my plan at any time?

Troubleshooting

10
  • How to reset your password
  • Trouble receiving verification code
  • Audio and video settings for meetings and live breakout sessions
  • Logging into Canapii without a password
  • Troubleshooting tips for display errors
  • How to adjust video quality
  • “Event not found” message
  • White screens & 404 error messages
  • Trouble receiving MFA sms code
  • Where to find technical support pre, live & post event

Pricing

5
  • Enterprise plan
  • Essential plan
  • Trial plan
  • Training Sessions for non-Enterprise plans
  • Professional plan
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  • Home
  • Onsite
  • What are Canapii’s in-person capabilities?

What are Canapii’s in-person capabilities?

Canapii
Updated on April 3, 2024

3 min read

This article details the event management tools for your hybrid events available within Canapii which we hope will get you as excited as much as we are!

Full registration engine
Canapii enables event organizers to define different paths in registration for different ticket types. This logic enables organizers to, not only charge differently and ask different qualifying questions but to incorporate different features depending on the registration path. For example, a delegate that will be visiting the venue should be advised on travel plans, collection of badges and all entertainment on site. A person joining remotely will prefer to know when the key sessions are live and how to make the most of online networking.

Visitor check in: Welcome your attendees when they arrive by seamlessly checking them into your event from the live attendee list. Instantly track and measure your event data in real-time to make on-the-fly changes and improvements. 

Badge printing: Eliminate stress and long registration queues by printing badges at check-ins. Organizers can customize A5 badges, printable from onsite attendee list. Branding, attendee name, company name, profile photo, event agenda overview and sponsor branding can all be included.

Live scanning: Manage and validate guest entry to your event through QR scanning. Track attendance for every session or meeting, link any event-related resources and include all promotional materials. Promote better networking among attendees, sponsors and exhibitors by simply scanning each other’s badge and instantly saving contact digitally in their smartphones.

Notifications: Keep the audience informed through notifications to different attendee types such as specific updates for those people who are present at the venue, staying in different hotels, and speaking other languages. Included is the possibility of pre-scheduling notifications for a more seamless event management. 

Hotel & travel booking: Event organizers can identify hotels, travel bookings, airports, cities and mode of transportation in the Canapii event console. Additionally, attendees can easily track and manage their confirmed travel booking within their event profile. 

Floorplan capability: Organizers can upload special floor plans, seating or exhibition charts, layouts and other documents on the app for users to view.

Sophisticated tracking: Streamline the attendee experience by replacing physical tickets with RFID bracelets or badges for in-person events. RFID technology enables you to track attendees’ movement and behavior such as meetings or session attendance.

Multi-lingual capabilities: Ability to upload translations to an on-demand video; and enable viewers to switch to their preferred language while watching.

Event & personal agenda: Offer attendees the opportunity to build and customize their experience by selecting sessions and activities only they are interested in. All integrated within their own personal agenda.​​ 

Networking: Enable attendees to spontaneously interact and exchange ideas with other attendees, privately or as a group. Transform discussions into connections by scheduling meetings without a hassle. Ability to facilitate in-person meetings and cross networking between online and live audience.

Speaker’s greenroom: Ability to provide a dedicated area for speakers, moderators and event organizers to connect and engage prior to going live on a virtual stage, conduct important tech checks and so much more!  

Stream content & Sessions: Gain full control of sessions and presentations by choosing to broadcast live, simulate and on-demand.

AI transcription: Deliver an inclusive experience for attendees by having live captions available at your event. Our machine-generated AI transcription provides access to spoken language displayed on a screen and delivered in real-time.  

Integrated polls & surveys: An attendee that personally attends your event should be reported and studied differently to someone who watched a session virtually. The different types will require different messaging and follow ups. 

Live social media wall: Make your hybrid event more lively, interactive and enjoyable by featuring attendees’ social media posts both in-person and online. The social wall allows event organizers to curate the content from their event’s official social media channels and display it on a screen.

Dedicated sponsor area and individual sponsor booths: Showcase your event’s supporting brands with a dedicated sponsor area and individual sponsor hubs!

Gamification: Ability to setup a points-based system that rewards attendees completing activities such as: sending chats, visiting sponsor booths, leaving comments during sessions, answering poll questions & post event survey’s … and many more!

Real time analytics: Gain real-time insights into both virtual and in-person performance such as session data, audience behavior and more with our powerful reporting.

Integrations: Ability to explore and connect third party software providers through Canapii’s integrations.

Social Media Integrations: Ability to cross-post your sessions to social media such as Twitter, LinkedIn & Facebook. The social media sharing buttons will be available on the live site, so if your attendees like your content, they can post the link themselves to boost engagement!

Time zone capabilities: Enable your global audience to participate in your event with the ability to select their own time zone from the drop-down menu. This will auto-translate all times throughout the event i.e. sessions & meetings, based on their selected time zone.

Downloadable resources: Ability to upload downloadable collaterals and information with format such as mp4, mp3, pdfs, PowerPoints and word documents for attendees.

Matchmaking: Enables organizers to set up recommended sessions and matchmaking based on attendees’ interest. 

What are Canapii’s in-person capabilities?What are Canapii’s in-person capabilities?

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Canapii

The event operations platform for conferences, exhibitions, and hybrid events.

info@canapii.com +44 118 228 1385

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