View Categories

What are tickets and how to create one?

Canapii
Updated on April 3, 2024

4 min read

What are tickets? #

Tickets are how attendees register and access your events and help you define registration paths. For example, you may wish some tickets to be free and others to be paid for or maybe you want to ask one set of registrants certain questions while other registrants answer others.

You can create one or multiple tickets for each event. Once created, each ticket generates a unique registration link; you can copy the link and share it with your attendees directly or include the ticket option on the login page of your event or your microsite. You’ll need to have at least one ticket type and one attendee type for your event. 

Creating a ticket #

First select the create button on your main tickets page. This will open a pop-up where you can begin to fill in your ticket’s information and logic. 

When creating a ticket there are two name fields:

  • Ticket name:  This is the back-end name of the ticket, only admins in the event console will see this. This is great for lead tagging if you would like to track where your attendees are registering from, for instance.
  • Display name: This is the name of the ticket that attendees will see during registration. 

Once you have your ticket names you can:

  • Enter the price an attendee with this type of ticket is expected to pay (for free tickets, leave this as zero), and choose a currency. Remember, your Stripe account needs to be connected to select paid tickets. You can do this under Integrations in the sidebar menu section. 
  • Decide how many available tickets there are of that certain type (leave this blank for unlimited)
  • Add a description
  • Select an attendee type (if applicable). 
Tip:

If you would like your audience to choose their own attendee type, don’t attach any type to a ticket. This means an attendee can choose their own type via a dropdown during their registration process. For example, if you had attendee types “Reindeer”, “Elf” and “Snowman”, all attendees made of snow would obviously choose “Snowman”. 

  • Select whether it’s a remote or onsite ticket that you’re creating. Select onsite if your event is hybrid.
  • Set price currency if applicable
  • Enable group registration, proxy registration, or the sending of invoice (if applicable; you may also edit the invoice template and customize it according to your event).
Note:

Enabling the group registration will open up another tab in the ticket settings that will let user edit the group registration attributes.

  • Select your preferred appearance: Light or Dark for the registration.
  • Add your ticket to your event login page (great for last minute registrants)

Once you have entered in the appropriate ticket information you can then select save. You can edit this information at any time by simply selecting the ticket from the ticket tab.

Tip:

You are also able to set your paid tickets to increase in price depending on the number of registrants or date using the tiering logic at the bottom of your ticket’s create/update form.

  #

  #

What if you’d like to test a particular ticket? #

Since tickets operate using unique URLs, all you need to do is open this in an incognito window and start the registration using an email address that is not currently listed under the admin or attendee tab. Why an incognito window? Since the platform is browser based, it will remember your user information via cookies and/or cache. If you are logged into Canapii and open a ticket link in another non incognito window or tab, the system will recognize you as already having registered.

  #

Quick note on attendee types and how they relate to your tickets: #

Within the Ticket tab (located within your Registration page under Step 1) you are also able to create your attendee types. Canapii uses attendee types to segment your audience to give them different experiences. A simple example of this may be that you only want attendee types ‘A’ and ‘B’ to be able to see a certain session. You can tag tickets with certain attendee types so that a user who registered with ticket ‘A’ will automatically be tagged as attendee type ‘A’. You can also have your users choose their own attendee type.

Note:

Attendee types are how you define personalized user journeys. 

Simply select create attendee type to begin segmenting your audience. You can determine if you want a user to choose their attendee type during registration, by ticking appear in registration under the attribute tab

If at any point you would like to close your registration you can do so via the registration: enabled/disabled toggle.