Getting started
Does Canapii provide onboarding support?
Last Updated: May 28, 2026Yes. Every Canapii client receives onboarding support from a dedicated account manager, alongside access to help guides and the 24/7 support team. Canapii’s approach is hands-on. The team works alongside organisers, not just behind a ticketing system.
How do I get started with Canapii?
Last Updated: May 28, 2026You can get started with Canapii by visiting canapii.com and signing up for a free account or requesting a demo. The Canapii team will walk you through the platform, discuss your event requirements and recommend the right plan for your needs. Onboarding is supported by your dedicated account manager and the 24/7 support team.
How long does it take to set up an event on Canapii?
Last Updated: May 28, 2026Most events can be set up on Canapii within a matter of hours for straightforward configurations. Complex events with custom branding, multiple ticket types, hybrid streaming and exhibitor zones may require a few days of setup time. The Canapii team provides hands-on support throughout the build process to ensure everything is ready on time.