Other FAQs
Does Canapii work for in-person, virtual, and hybrid events?
Last Updated: May 29, 2026Yes. Canapii is designed to support in-person, virtual, and hybrid events of all sizes. The platform brings together on-site and remote attendees in one seamless experience, allowing everyone to access content, network with participants, and engage with sponsors and exhibitors regardless of location.
How to set up FAQ admins and receive attendee help requests
Last Updated: May 29, 2026FAQ admins on Canapii are team members who receive an email notification whenever an attendee submits a support question through the event FAQ page. You set FAQ admins in the event console under the FAQ tab. If no FAQ admin is assigned, attendee questions are routed to Canapii’s support inbox at help@canapii.com. In detail: To...
How does email routing work for event help and FAQ requests?
Last Updated: May 29, 2026When an attendee submits a help request or FAQ question on Canapii, the notification is routed to either a designated admin you have set up, or Canapii’s support inbox, depending on your event settings and plan. Help email routing: FAQ email routing: For events where fast attendee response matters, we recommend disabling the Canapii Support...
Is Canapii ISO 27001 certified?
Last Updated: May 29, 2026Yes. Canapii is ISO 27001 certified. ISO 27001 is the international standard for information security management systems, covering how an organisation stores, processes, and protects data. Canapii’s certification means its security practices have been independently audited against this standard. In detail: ISO 27001 certification is a requirement for many enterprise procurement teams and is particularly...
Is Canapii GDPR compliant?
Last Updated: May 29, 2026Yes. Canapii is fully GDPR compliant. Attendee data collected through Canapii’s registration, check-in, and event platform tools is processed in accordance with GDPR requirements. Canapii can provide a Data Processing Agreement (DPA) for organisers who require one. Contact info@canapii.com to request a DPA. In detail: Canapii acts as a data processor on behalf of event...
Can Canapii be used for private or invite-only events?
Last Updated: May 29, 2026Yes. Canapii supports fully private and invite-only events. Organisers can restrict registration using invite codes, approved email domains, or nominations-based access. Sessions within an event can also be restricted to specific attendee types, so different audience segments see different content. In detail: Canapii offers several mechanisms for access control: These features can be combined —...