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Canapii Knowledge Base

Getting Started

7
  • How do I create an event on Canapii?
  • What is the Master Console in Canapii?
  • What is the difference between virtual and in-person event settings on Canapii?
  • How do I log in to Canapii using Google, Facebook, Apple or LinkedIn?
  • What are the benefits of hybrid events and why should you choose a hybrid format?
  • What is Organisational Analytics in Canapii and how do I use it?
  • What is the Canapii event mobile app and how do attendees use it?

Design

6
  • How do I brand and customise my Canapii event?
  • How do I duplicate an event on Canapii?
  • How do I customise the menu bar on my Canapii event?
  • How do I build an event microsite on Canapii?
  • How do I add a welcome video to my Canapii event?
  • How do I enable features and networking on my Canapii event?

People

6
  • How do I build and edit the registration experience on Canapii?
  • What are tickets on Canapii and how do I create one?
  • What are attendee types on Canapii and how do I use them?
  • How does RSVP management work on Canapii?
  • How do I add admins to a Canapii event?
  • How do I import attendees into a Canapii event?

Communications

3
  • How do I use the Canapii campaign tool to email attendees?
  • How do I set up notifications for attendees on Canapii?
  • How do I use the message centre on Canapii?

Content

4
  • How do I create sessions on Canapii?
  • What is Simulive on Canapii and how does it work?
  • How do I manage speakers on Canapii?
  • How do I create and manage polls on Canapii?

Networking

3
  • How does meeting scheduling work on Canapii?
  • How does AI matchmaking work on Canapii?
  • How do I set up chat groups on Canapii?

Sponsors

2
  • How do I add sponsors to a Canapii event?
  • How do I understand sponsor zone analytics on Canapii?

Onsite

2
  • What are Canapii’s in-person event capabilities?
  • How do Canapii badge printing kiosks work?

Community

1
  • What is gamification on Canapii and how does it work?

Tools

19
  • Domain
    • How to get a custom web domain for an event
  • Integration
    • How does the Social Wall work?
    • Webhooks
    • Slack and Microsoft Teams Integration
    • Stripe
    • Cisco Webex Integration
    • Stripe integration – Test & live keys
    • Green Terp Integration
    • Snapbar & Pixiweb Integration
    • How to integrate Zoom into your platform
    • How to integrate a HyHyve space into your event
    • Interprefy
    • How to integrate Marketo with Canapii
    • Custom registration portal integration
  • Translations
    • Translating an event
    • Translated closed captions
    • Turning on translated closed captions during sessions
    • Translating comments & adjusting time zones
    • How to apply actions to comments & questions

Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

50
  • About Canapii
    • What is Canapii?
    • What types of events does Canapii support?
    • How many companies use Canapii?
    • Is Canapii an award-winning platform?
  • Sessions
    • FAQs about sessions
    • Can a live breakout or webinar meeting timeout if nobody joins?
    • Why am I unable to see sessions on the platform homepage?
  • Networking
    • FAQs about networking
  • Sponsors
    • What is a sponsor zone on Canapii?
    • What content can be added to a sponsor zone?
    • Can sponsors access and manage their own zone?
    • What analytics are available for sponsor zones?
    • Does Canapii support tiered event sponsorship?
    • Can sponsor zones be restricted to specific attendees?
    • Can I add a chat area to a sponsor zone?
  • Registration and ticketing
    • Does Canapii handle event registration?
    • Does Canapii include a branded event microsite?
    • Does Canapii offer RSVP functionality?
    • Can Canapii manage invite-only or VIP sessions?
  • Other FAQs
    • Does Canapii work for in-person, virtual, and hybrid events?
    • How to set up FAQ admins and receive attendee help requests
    • How does email routing work for event help and FAQ requests?
    • Is Canapii ISO 27001 certified?
    • Is Canapii GDPR compliant?
    • Can Canapii be used for private or invite-only events?
  • Pricing
    • Is Canapii free to use?
    • Does Canapii charge per attendee?
    • How should I determine the best package for my event requirements?
    • Is there a minimum term I must commit to for my plan?
    • Is there a limit to the number of events I can run in my plan package?
    • Can I upgrade or cancel my plan at any time?
  • Support
    • Canapii Support: Help and FAQ email
    • Does Canapii offer 24/7 customer support?
    • What makes Canapii’s support different from other event platforms?
    • Does Canapii have a dedicated account manager?
  • Platform and features
    • What features does Canapii include?
    • Does Canapii have a mobile app?
    • Does Canapii offer sponsor and exhibitor features?
    • Does Canapii integrate with other platforms?
    • What networking features does Canapii offer?
    • Does Canapii offer event gamification?
    • Can Canapii handle hybrid events?
    • Does Canapii support live streaming?
    • What is Canapii’s badge printing solution?
    • Does Canapii offer AI-powered live translation?
    • How many languages does Canapii support?
    • What analytics does Canapii provide?
  • Getting started
    • Does Canapii provide onboarding support?
    • How do I get started with Canapii?
    • How long does it take to set up an event on Canapii?

Troubleshooting

10
  • How to reset your password
  • Trouble receiving verification code
  • Audio and video settings for meetings and live breakout sessions
  • Logging into Canapii without a password
  • Troubleshooting tips for display errors
  • How to adjust video quality
  • “Event not found” message
  • White screens & 404 error messages
  • Trouble receiving MFA sms code
  • Where to find technical support pre, live & post event

Pricing

5
  • Enterprise plan
  • Essential plan
  • Trial plan
  • Training Sessions for non-Enterprise plans
  • Professional plan
View Categories
  • Home
  • FAQs
  • Does Canapii provide onboarding support?

Does Canapii provide onboarding support?

Canapii
Updated on May 28, 2026

< 1 min read

Yes. Every Canapii client receives onboarding support from a dedicated account manager, alongside access to help guides and the 24/7 support team. Canapii’s approach is hands-on. The team works alongside organisers, not just behind a ticketing system.

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