FAQ admins on Canapii are team members who receive an email notification whenever an attendee submits a support question through the event FAQ page. You set FAQ admins in the event console under the FAQ tab. If no FAQ admin is assigned, attendee questions are routed to Canapii’s support inbox at help@canapii.com.
In detail: To set up FAQ admins for your event:
- In your event Console, select the FAQ tab from the Console sidebar.
- Click FAQ admins, then Add.
- Enter the email address of the team member you want to notify.
- Save. Repeat for each admin.
You can add or remove FAQ admins at any time before or during your event. We recommend testing with a sample question before the event opens to confirm notifications are arriving correctly.
How the notification works: When an attendee submits a question through the FAQ page, the assigned admin receives an email with:
- The attendee’s question
- The event name
- The date and time the question was submitted
- The attendee’s name
- A direct link to a private chat thread with that attendee inside the platform
This allows your team to respond in real time during the event without switching to an external tool.
If no FAQ admin is assigned: Questions route to Canapii’s support inbox. Response times are not guaranteed through this route, so assigning at least one FAQ admin is strongly recommended for all events.
Related articles: [Canapii’s 24/7 support] · [Customizing your event’s FAQ page] · [Managing tech support for your event]