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Canapii Knowledge Base

Getting Started

7
  • How do I create an event on Canapii?
  • What is the Master Console in Canapii?
  • What is the difference between virtual and in-person event settings on Canapii?
  • How do I log in to Canapii using Google, Facebook, Apple or LinkedIn?
  • What are the benefits of hybrid events and why should you choose a hybrid format?
  • What is Organisational Analytics in Canapii and how do I use it?
  • What is the Canapii event mobile app and how do attendees use it?

Design

6
  • How do I brand and customise my Canapii event?
  • How do I duplicate an event on Canapii?
  • How do I customise the menu bar on my Canapii event?
  • How do I build an event microsite on Canapii?
  • How do I add a welcome video to my Canapii event?
  • How do I enable features and networking on my Canapii event?

People

6
  • How do I build and edit the registration experience on Canapii?
  • What are tickets on Canapii and how do I create one?
  • What are attendee types on Canapii and how do I use them?
  • How does RSVP management work on Canapii?
  • How do I add admins to a Canapii event?
  • How do I import attendees into a Canapii event?

Communications

3
  • How do I use the Canapii campaign tool to email attendees?
  • How do I set up notifications for attendees on Canapii?
  • How do I use the message centre on Canapii?

Content

4
  • How do I create sessions on Canapii?
  • What is Simulive on Canapii and how does it work?
  • How do I manage speakers on Canapii?
  • How do I create and manage polls on Canapii?

Networking

3
  • How does meeting scheduling work on Canapii?
  • How does AI matchmaking work on Canapii?
  • How do I set up chat groups on Canapii?

Sponsors

2
  • How do I add sponsors to a Canapii event?
  • How do I understand sponsor zone analytics on Canapii?

Onsite

2
  • What are Canapii’s in-person event capabilities?
  • How do Canapii badge printing kiosks work?

Community

1
  • What is gamification on Canapii and how does it work?

Tools

19
  • Domain
    • How to get a custom web domain for an event
  • Integration
    • How does the Social Wall work?
    • Webhooks
    • Slack and Microsoft Teams Integration
    • Stripe
    • Cisco Webex Integration
    • Stripe integration – Test & live keys
    • Green Terp Integration
    • Snapbar & Pixiweb Integration
    • How to integrate Zoom into your platform
    • How to integrate a HyHyve space into your event
    • Interprefy
    • How to integrate Marketo with Canapii
    • Custom registration portal integration
  • Translations
    • Translating an event
    • Translated closed captions
    • Turning on translated closed captions during sessions
    • Translating comments & adjusting time zones
    • How to apply actions to comments & questions

Analytics

2
  • What event analytics are available?
  • Event analytics

Viewing your event

3
  • Event View: How to change Time zone
  • How to see the changes you’ve made to an event
  • Event agenda, my agenda & home agenda

FAQs

50
  • About Canapii
    • What is Canapii?
    • What types of events does Canapii support?
    • How many companies use Canapii?
    • Is Canapii an award-winning platform?
  • Sessions
    • FAQs about sessions
    • Can a live breakout or webinar meeting timeout if nobody joins?
    • Why am I unable to see sessions on the platform homepage?
  • Networking
    • FAQs about networking
  • Sponsors
    • What is a sponsor zone on Canapii?
    • What content can be added to a sponsor zone?
    • Can sponsors access and manage their own zone?
    • What analytics are available for sponsor zones?
    • Does Canapii support tiered event sponsorship?
    • Can sponsor zones be restricted to specific attendees?
    • Can I add a chat area to a sponsor zone?
  • Registration and ticketing
    • Does Canapii handle event registration?
    • Does Canapii include a branded event microsite?
    • Does Canapii offer RSVP functionality?
    • Can Canapii manage invite-only or VIP sessions?
  • Other FAQs
    • Does Canapii work for in-person, virtual, and hybrid events?
    • How to set up FAQ admins and receive attendee help requests
    • How does email routing work for event help and FAQ requests?
    • Is Canapii ISO 27001 certified?
    • Is Canapii GDPR compliant?
    • Can Canapii be used for private or invite-only events?
  • Pricing
    • Is Canapii free to use?
    • Does Canapii charge per attendee?
    • How should I determine the best package for my event requirements?
    • Is there a minimum term I must commit to for my plan?
    • Is there a limit to the number of events I can run in my plan package?
    • Can I upgrade or cancel my plan at any time?
  • Support
    • Canapii Support: Help and FAQ email
    • Does Canapii offer 24/7 customer support?
    • What makes Canapii’s support different from other event platforms?
    • Does Canapii have a dedicated account manager?
  • Platform and features
    • What features does Canapii include?
    • Does Canapii have a mobile app?
    • Does Canapii offer sponsor and exhibitor features?
    • Does Canapii integrate with other platforms?
    • What networking features does Canapii offer?
    • Does Canapii offer event gamification?
    • Can Canapii handle hybrid events?
    • Does Canapii support live streaming?
    • What is Canapii’s badge printing solution?
    • Does Canapii offer AI-powered live translation?
    • How many languages does Canapii support?
    • What analytics does Canapii provide?
  • Getting started
    • Does Canapii provide onboarding support?
    • How do I get started with Canapii?
    • How long does it take to set up an event on Canapii?

Troubleshooting

10
  • How to reset your password
  • Trouble receiving verification code
  • Audio and video settings for meetings and live breakout sessions
  • Logging into Canapii without a password
  • Troubleshooting tips for display errors
  • How to adjust video quality
  • “Event not found” message
  • White screens & 404 error messages
  • Trouble receiving MFA sms code
  • Where to find technical support pre, live & post event

Pricing

5
  • Enterprise plan
  • Essential plan
  • Trial plan
  • Training Sessions for non-Enterprise plans
  • Professional plan
View Categories
  • Home
  • Pricing
  • Trial plan

Trial plan

Canapii
Updated on April 3, 2024

1 min read

Plan details

Canapii’s Trial plan allows you to sample the Canapii product with all our features. Features of this plan include the following:

  • Up to 7 days hosting length

  • Up to 20 registrations per month

  • 5 admin places included

  • Access to knowledge base, change log, email support

Professional Services

Access to Canapii’s knowledge base and the changelog is included, and additional support is available by email.

Registration

Create either free or paid tickets. Customize attendee types if you’d like to offer different event packages and pay structures. Your registrants will be able to create personalized profiles when they register, and make changes later. You are also able to allocate attendees to be either remote or onsite. 

Event management

Manage and build your event and registration process in your dedicated Console.

Branding and customization

Customize the registration fields that your attendees see, the email that they receive when they finish registration, primary color, and event imagery (including logo). The event domain will even be unique to your event name.

Analytics

View event, attendee, and session engagement in real-time or export full reports after your event concludes.

Sessions

Add an unlimited number of on-demand videos, live streams, or breakout sessions to your event – if you have a full agenda, you can create a session playlist for your attendees. When the sessions have been created, your attendees can view their dynamic personal agenda or the full event agenda to stay on-task and up-to-date. Sessions come with an optional whiteboard to take notes, and a green room to relax and prepare in before your session starts. You can give your hosts moderator permissions so that they can help you moderate the sessions as well.
Live stream sessions can be hosted through a third-party live streaming platform. RTMP live streaming is supported.

Translation

The Canapii main site and platform can be translated to more than 50 languages. Closed captioning subtitles are available for on-demand sessions in up to 30 languages, and we also offer live Q&A translation.

Networking

Create a chat for your event, a smaller group, or 1-on-1. Video conferencing is also available in the platform for your attendees to meet and mingle. If your attendees would like to meet with each other, they can filter the directory by name and set a meeting time in Canapii.

Interaction and activities

Show your list of generous sponsors in a dedicated section with unlimited zones. Create surveys, polls, a community gallery, live Q&A, and a comments section.

Note:

Check and compare our plans and pricing here!

Essential planTraining Sessions for non-Enterprise plans

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Canapii

The award-winning event management platform for virtual, hybrid and in-person events. The only platform with genuine 24/7 human support.

info@canapii.com +44 118 228 1385

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