Hotel – Canapii Knowledge Base

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Getting Started

7

How do I create an event on Canapii?
What is the Master Console in Canapii?
What is the difference between virtual and in-person event settings on Canapii?
How do I log in to Canapii using Google, Facebook, Apple or LinkedIn?
What are the benefits of hybrid events and why should you choose a hybrid format?
What is Organisational Analytics in Canapii and how do I use it?
What is the Canapii event mobile app and how do attendees use it?

Design

6

How do I brand and customise my Canapii event?
How do I duplicate an event on Canapii?
How do I customise the menu bar on my Canapii event?
How do I build an event microsite on Canapii?
How do I add a welcome video to my Canapii event?
How do I enable features and networking on my Canapii event?

People

6

How do I build and edit the registration experience on Canapii?
What are tickets on Canapii and how do I create one?
What are attendee types on Canapii and how do I use them?
How does RSVP management work on Canapii?
How do I add admins to a Canapii event?
How do I import attendees into a Canapii event?

Communications

3

How do I use the Canapii campaign tool to email attendees?
How do I set up notifications for attendees on Canapii?
How do I use the message centre on Canapii?

Content

4

How do I create sessions on Canapii?
What is Simulive on Canapii and how does it work?
How do I manage speakers on Canapii?
How do I create and manage polls on Canapii?

Networking

3

How does meeting scheduling work on Canapii?
How does AI matchmaking work on Canapii?
How do I set up chat groups on Canapii?

Sponsors

2

How do I add sponsors to a Canapii event?
How do I understand sponsor zone analytics on Canapii?

Onsite

2

What are Canapii’s in-person event capabilities?
How do Canapii badge printing kiosks work?

Community

1

What is gamification on Canapii and how does it work?

Tools

19

Domain
- How to get a custom web domain for an event
Integration
Translations

Analytics

2

What event analytics are available?
Event analytics

Viewing your event

3

Event View: How to change Time zone
How to see the changes you’ve made to an event
Event agenda, my agenda & home agenda

FAQs

50

About Canapii
Sessions
Networking
- FAQs about networking
Sponsors
Registration and ticketing
Other FAQs
Pricing
Support
Platform and features
Getting started

Troubleshooting

10

How to reset your password
Trouble receiving verification code
Audio and video settings for meetings and live breakout sessions
Logging into Canapii without a password
Troubleshooting tips for display errors
How to adjust video quality
“Event not found” message
White screens & 404 error messages
Trouble receiving MFA sms code
Where to find technical support pre, live & post event

Pricing

5

Enterprise plan
Essential plan
Trial plan
Training Sessions for non-Enterprise plans
Professional plan

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