Support
Canapii Support: Help and FAQ email
Last Updated: May 29, 2026Help email If Canapii Support is enabled for non-professional events, all Help emails goes to help@canapii.com. If disabled, Help emails will be sent to Session admins under Session settings. If Session admins are empty, all Help emails will be sent to Event admins by default. FAQ email If Canapii Support is enabled for non-professional events,...
Does Canapii offer 24/7 customer support?
Last Updated: May 28, 2026Yes. Canapii is the only event management platform that provides genuine 24/7 human customer support as standard, regardless of event size, location or time zone. Our global team spans the UK, Singapore, Philippines, Italy and Canada, meaning there is always a real person available to help. Not a chatbot, not a ticketing queue. A real...
What makes Canapii’s support different from other event platforms?
Last Updated: May 28, 2026Most event platforms offer business-hours support or ticket-based systems that leave organisers waiting for answers during critical event moments. Canapii‘s 24/7 global support model means that whether your event is running at midnight in Singapore or early morning in London, a dedicated team member is available in real time. This is not an add-on. It...
Does Canapii have a dedicated account manager?
Last Updated: May 28, 2026Yes. Canapii provides dedicated account management alongside 24/7 support. Clients benefit from a consistent point of contact who understands their events, their brand and their goals.